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My firefox has crashed after updating afterward it's not opening and showing crashed report. I choose quit option but still not working.

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  • Last reply by philipp

amit9097
amit9097
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After updating and reopen my firefox has crashed. each time i open it showing crash report when it marked tell check box and choose quit option but still not got any solution and it is now not working showing same result again and again,

After updating and reopen my firefox has crashed. each time i open it showing crash report when it marked tell check box and choose quit option but still not got any solution and it is now not working showing same result again and again,

All Replies (1)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.