Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can not receive mail, suddenly, error message "server responded account inactive", but I can send, and I can receive web-based mail, and configuration is good

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by christ1

ckissling
ckissling
more options

One of my two Thunderbird e-mail accounts suddenly stopped receiving messages, with the error message that "server responded account inactive". However, I am able to access that account with the providers web-based system and receive mail there. I am also able to receive mail for that account on another e-mail client on my computer, and on my phone as well. I have confirmed the configuration settings to be correct in Thunderbird. I restored from my back up to prior to failure, but that did not help. Am using TB 52.2.1 on a Mac 10.10.5.

One of my two Thunderbird e-mail accounts suddenly stopped receiving messages, with the error message that "server responded account inactive". However, I am able to access that account with the providers web-based system and receive mail there. I am also able to receive mail for that account on another e-mail client on my computer, and on my phone as well. I have confirmed the configuration settings to be correct in Thunderbird. I restored from my back up to prior to failure, but that did not help. Am using TB 52.2.1 on a Mac 10.10.5.

Chosen solution

server responded

This is your email provider's server, so you should ask them.

Read this answer in context 👍 1

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

server responded

This is your email provider's server, so you should ask them.