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add account fails

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by skinnyt

skinnyt
skinnyt
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I am trying to add a gmail email account to TB running under windows 10. I do the following: 1) go to menu select account settings 2)go to account options and select add email account 3) enter the email account details and click CONTINUE. configuration is found in mozilla isp database IMAP selected. click DONE. 4) A google sign in page appears withe the correct email address filled in. click NEXT.

nothing happens

I do the above on a linux laptop and it works fine. I can log into the gmail using the web interface to so the email address and password are correct.

I am trying to add a gmail email account to TB running under windows 10. I do the following: 1) go to menu select account settings 2)go to account options and select add email account 3) enter the email account details and click CONTINUE. configuration is found in mozilla isp database IMAP selected. click DONE. 4) A google sign in page appears withe the correct email address filled in. click NEXT. nothing happens I do the above on a linux laptop and it works fine. I can log into the gmail using the web interface to so the email address and password are correct.

All Replies (6)

christ1
christ1
  • Top 25 Contributor
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What version of Thunderbird?

skinnyt
skinnyt Question owner
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orignally 45.something but I updated to 52.2.1 (32 bit) and still have the problem.

christ1
christ1
  • Top 25 Contributor
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Any error message?

skinnyt
skinnyt Question owner
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No error messages. Nothing happens at all, the google display just sits there. After I get fed up with waiting (minutes), when I close the google display down I get the password error message on the TB display.

It is almost as if clicking on the button is not recognized.

sfhowes
sfhowes
  • Top 10 Contributor
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A lot of factors have to be right to add a gmail account. Are cookies enabled for google? Check under Tools/Options/Privacy.

http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite

skinnyt
skinnyt Question owner
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Well I tried again to see if I could get more information and it worked this time. I have no idea why as I did not do anything different or change any settings...

Thanks for the help anyway.