Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

help is not on menu button. i want to refresh firefox....toooo slow

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

gerrywright0823
gerrywright0823
more options

My menu button does not have 'help'. Goes back to same instructions : click menu button then click help????? Can't without help being an option.

My menu button does not have 'help'. Goes back to same instructions : click menu button then click help????? Can't without help being an option.

All Replies (2)

Shadow110
Shadow110
more options

Hi, it shows here that you are running version 53 of FireFox could you please update to latest version https://support.mozilla.org/en-US/kb/update-firefox-latest-version Hopefully this will "help" Please follow up with this after updating if not fixed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that help shows as a '?' in the "3-bar" Firefox menu button drop-down list.

You can tap the Alt key or press F10 to show the Menu Bar with the Help menu.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window