Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is crashing my computer (complete lockup) since the recent update.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

rklepetko
rklepetko
more options

I love firefox, but am having recent problems where I'm listening to an audio stream and I do something (anything?) and firefox quits responding. If I bring up the task manager and attempt to close firefox, my machine freezes up and I have to do a power shutdown to get my machine back. No BSOD, just freezes . This just started happening since last week.

CPU Intel

OS Windows 7 Pro - 32 bit

Video/Sound Nvidea GeForce GT 610 (ver 378.92)

I love firefox, but am having recent problems where I'm listening to an audio stream and I do something (anything?) and firefox quits responding. If I bring up the task manager and attempt to close firefox, my machine freezes up and I have to do a power shutdown to get my machine back. No BSOD, just freezes . This just started happening since last week. CPU Intel OS Windows 7 Pro - 32 bit Video/Sound Nvidea GeForce GT 610 (ver 378.92)

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia