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Firefox crashes on opening the save as window

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

Ferox
Ferox
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Hello, since today Firefox crashes when i try to save a picture. When i click on save as a new window opens and my pc freezes a few seconds before the Mozilla Crash Reporter appears. The same happens if i try to change the download folder in the options. It works normal on other browers. I have already tried all the other solutions from this https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help . I also tried deleting my profile and reinstalling Firefox.

ID: fde21cf0-403d-4d25-85a1-7eebf2170106

Hello, since today Firefox crashes when i try to save a picture. When i click on save as a new window opens and my pc freezes a few seconds before the Mozilla Crash Reporter appears. The same happens if i try to change the download folder in the options. It works normal on other browers. I have already tried all the other solutions from this https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help . I also tried deleting my profile and reinstalling Firefox. ID: fde21cf0-403d-4d25-85a1-7eebf2170106

All Replies (1)

FredMcD
FredMcD
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bp-fde21cf0-403d-4d25-85a1-7eebf2170106 Signature: CTRefBase<T>::Release

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration