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Ancestry.ca images not loading properly

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

singer35
singer35
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Happy New Year!; I'm sot sure when this began, but within the last 3 weeks. Getting into Ancestry is fine and everything is as usual. However, when I load an image it is blurry and I cannot scroll or move within the image or move from one image to another. In order to see the complete image I have to pretend to "save" it but can still not change from one page to another. Other genealogy website view images properly and I can move within them as usual. 

IExplore still works properly for Ancestry but not Firefox.  I dislike IExplore as it is slow and the work I do in genealogy is painstaking enough as it is.

Wondering if Ancestry has done something to make Firefox an unfriendly browser or is it Firefox's problem. Can't get an reasonable answer from Ancestry.

Any help appreciated Singer35

Happy New Year!; I'm sot sure when this began, but within the last 3 weeks. Getting into Ancestry is fine and everything is as usual. However, when I load an image it is blurry and I cannot scroll or move within the image or move from one image to another. In order to see the complete image I have to pretend to "save" it but can still not change from one page to another. Other genealogy website view images properly and I can move within them as usual. IExplore still works properly for Ancestry but not Firefox. I dislike IExplore as it is slow and the work I do in genealogy is painstaking enough as it is. Wondering if Ancestry has done something to make Firefox an unfriendly browser or is it Firefox's problem. Can't get an reasonable answer from Ancestry. Any help appreciated Singer35

Chosen solution

You may have accidentally zoomed web page(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (2)

SHOBLE THOMAS
SHOBLE THOMAS
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https://support.mozilla.org/en-US/kb/fix-problems-images-not-show] check out this link.it will be helpful to your issue

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You may have accidentally zoomed web page(s). Reset the page zoom on pages that cause problems.

  • View -> Zoom -> Reset (Ctrl+0/Command+0 (zero))

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window