We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't let me open pics, files or download anything, pop-up blocker is turned off.

more options

When I use the Firefox browser it won't let me open links to pictures in email or download files. I use Outlook online and this started happening a few months ago. When I'm on other websites I have the same problem when trying to view or download pictures or files like pdf or Excel files. I recently needed to update my Java but Firefox wouldn't let me do it, I had to go to the Java website and download it from there.

When I use the Firefox browser it won't let me open links to pictures in email or download files. I use Outlook online and this started happening a few months ago. When I'm on other websites I have the same problem when trying to view or download pictures or files like pdf or Excel files. I recently needed to update my Java but Firefox wouldn't let me do it, I had to go to the Java website and download it from there.

All Replies (3)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

No, the problem is gone in safe mode. But it's still there in regular mode.

more options