We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB will not reconize my password or username. Never had this B4

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Tonnes

usteel
usteel
more options

This is the message (below) I am getting today whenever I try to log on. Nothing has changed from the 5 years I have been using TB as my email program. Please help!!!


Sending of password for user [email protected] did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="AuthFailed:LogonDenied-FederatedStsUnreachable-<CACHE FAIL> creds STSFailure.<tarpit suggested><UserType:OutlookCom>Logon failed '[email protected]'.,User: [email protected]" AuthResult=3 Proxy=BY1PR0501MB1494.namprd05.prod.outlook.com:1995:SSL

This is the message (below) I am getting today whenever I try to log on. Nothing has changed from the 5 years I have been using TB as my email program. Please help!!! Sending of password for user [email protected] did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="AuthFailed:LogonDenied-FederatedStsUnreachable-<CACHE FAIL> creds STSFailure.<tarpit suggested><UserType:OutlookCom>Logon failed '[email protected]'.,User: [email protected]" AuthResult=3 Proxy=BY1PR0501MB1494.namprd05.prod.outlook.com:1995:SSL

All Replies (2)

Tonnes
Tonnes
  • Locale Leader
more options

Please have a look at this question and the woraround; it looks identical.

Tonnes
Tonnes
  • Locale Leader
more options

Any news on your issue?