Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is my screen freezing?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

AnthonyI
AnthonyI
more options

My screen keeps freezing and distorting images and text - see attached.

This happens on multiple websites but always seems to occur when scrolling to the latter end of the page. It's almost like its a buffering issue but the broadband speed is good and this doesn't happen when using other web browsers.

I have tried completely uninstalling FireFox and reinstalling but it still hasn't fixed the issue.

Any ideas?

My screen keeps freezing and distorting images and text - see attached. This happens on multiple websites but always seems to occur when scrolling to the latter end of the page. It's almost like its a buffering issue but the broadband speed is good and this doesn't happen when using other web browsers. I have tried completely uninstalling FireFox and reinstalling but it still hasn't fixed the issue. Any ideas?
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

We are currently aware of this bug. Please see bug 1304360 for more information about the situation.

This issue can currently be solved by disabling hardware acceleration on Firefox.

The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.

Thanks in advance for your assistance with this bug. Sorry for any inconvenience.