High CPU useage 18 - 22% 131+Mb despite all measures recommended, so slow using such high CPU that FF is basically useless
Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 10.0 x86 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false
Name: Firebug Version: 2.0.17 Enabled: true ID: [email protected]
Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: [email protected]
Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: [email protected]
Name: Pocket Version: 1.0.4 Enabled: true ID: [email protected]
Name: Trend Micro BEP Firefox Extension Version: 9.1.0.1089 Enabled: true ID: [email protected]
Name: Trend Micro Osprey Firefox Extension Version: 2.0.0.1083 Enabled: false ID: {BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}
Name: Trend Micro Toolbar Version: 9.0.0.1256 Enabled: false ID: {22181a4d-af90-4ca3-a569-faed9118d6bc}
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: No; D3D11 blacklisted with DLL atidxx32.dll (8.17.10.625); D3D9 blacklisted with DLL atiumd64.dll (9.14.10.1128) Direct2D: true DirectWrite: true (10.0.10586.494) GPU #1 Active: Yes Description: AMD Radeon HD 5450 Vendor ID: 0x1002 Device ID: 0x68f9 Driver Version: 15.201.1151.1008 Driver Date: 11-4-2015 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Subsys ID: 04b31043 RAM: 1024
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617
browser.startup.homepage: https://www.google.co.uk/
browser.startup.homepage_override.buildID: 20160823121617
browser.startup.homepage_override.mstone: 48.0.2
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20160807
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 48.0.2
font.internaluseonly.changed: false
general.autoScroll: false
gfx.crash-guard.d3d11layers.appVersion: 48.0.2
gfx.crash-guard.d3d11layers.deviceID: 0x68f9
gfx.crash-guard.d3d11layers.driverVersion: 15.201.1151.1008
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
media.benchmark.vp9.fps: 228
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.enabled: false
media.gmp-eme-adobe.lastUpdate: 1461764913
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.enabled: false
media.gmp-gmpopenh264.lastUpdate: 1471526107
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20160823121617
media.gmp-manager.lastCheck: 1473061381
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.enabled: false
media.gmp-widevinecdm.lastUpdate: 1465552816
media.gmp-widevinecdm.version: 1.4.8.866
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1472578419
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
plugin.state.npauthz: 0
plugin.state.npdeployjava: 0
plugin.state.npgoogleupdate: 0
plugin.state.npitunes: 0
plugin.state.npspwrap: 0
plugin.state.npwlpg: 0
print.printer_Adobe_PDF.print_bgcolor: false
print.printer_Adobe_PDF.print_bgimages: false
print.printer_Adobe_PDF.print_duplex: -437918235
print.printer_Adobe_PDF.print_edge_bottom: 0
print.printer_Adobe_PDF.print_edge_left: 0
print.printer_Adobe_PDF.print_edge_right: 0
print.printer_Adobe_PDF.print_edge_top: 0
print.printer_Adobe_PDF.print_evenpages: true
print.printer_Adobe_PDF.print_footercenter:
print.printer_Adobe_PDF.print_footerleft: &PT
print.printer_Adobe_PDF.print_footerright: &D
print.printer_Adobe_PDF.print_headercenter:
print.printer_Adobe_PDF.print_headerleft: &T
print.printer_Adobe_PDF.print_headerright: &U
print.printer_Adobe_PDF.print_in_color: true
print.printer_Adobe_PDF.print_margin_bottom: 0.5
print.printer_Adobe_PDF.print_margin_left: 0.5
print.printer_Adobe_PDF.print_margin_right: 0.5
print.printer_Adobe_PDF.print_margin_top: 0.5
print.printer_Adobe_PDF.print_oddpages: true
print.printer_Adobe_PDF.print_orientation: 1
print.printer_Adobe_PDF.print_page_delay: 50
print.printer_Adobe_PDF.print_paper_data: 1
print.printer_Adobe_PDF.print_paper_height: 11.00
print.printer_Adobe_PDF.print_paper_name:
print.printer_Adobe_PDF.print_paper_size_type: 1
print.printer_Adobe_PDF.print_paper_size_unit: 0
print.printer_Adobe_PDF.print_paper_width: 8.50
print.printer_Adobe_PDF.print_resolution: -437918235
print.printer_Adobe_PDF.print_reversed: false
print.printer_Adobe_PDF.print_scaling: 1.00
print.printer_Adobe_PDF.print_shrink_to_fit: true
print.printer_Adobe_PDF.print_to_file: false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0
print.printer_Adobe_PDF.print_unwriteable_margin_left: 0
print.printer_Adobe_PDF.print_unwriteable_margin_right: 0
print.printer_Adobe_PDF.print_unwriteable_margin_top: 0
print.printer_HP_LaserJet_Professional_P1566.print_bgcolor: false
print.printer_HP_LaserJet_Professional_P1566.print_bgimages: false
print.printer_HP_LaserJet_Professional_P1566.print_duplex: -437918235
print.printer_HP_LaserJet_Professional_P1566.print_edge_bottom: 0
print.printer_HP_LaserJet_Professional_P1566.print_edge_left: 0
print.printer_HP_LaserJet_Professional_P1566.print_edge_right: 0
print.printer_HP_LaserJet_Professional_P1566.print_edge_top: 0
print.printer_HP_LaserJet_Professional_P1566.print_evenpages: true
print.printer_HP_LaserJet_Professional_P1566.print_footercenter:
print.printer_HP_LaserJet_Professional_P1566.print_footerleft: &PT
print.printer_HP_LaserJet_Professional_P1566.print_footerright: &D
print.printer_HP_LaserJet_Professional_P1566.print_headercenter:
print.printer_HP_LaserJet_Professional_P1566.print_headerleft: &T
print.printer_HP_LaserJet_Professional_P1566.print_headerright: &U
print.printer_HP_LaserJet_Professional_P1566.print_in_color: true
print.printer_HP_LaserJet_Professional_P1566.print_margin_bottom: 0.5
print.printer_HP_LaserJet_Professional_P1566.print_margin_left: 0.5
print.printer_HP_LaserJet_Professional_P1566.print_margin_right: 0.5
print.printer_HP_LaserJet_Professional_P1566.print_margin_top: 0.5
print.printer_HP_LaserJet_Professional_P1566.print_oddpages: true
print.printer_HP_LaserJet_Professional_P1566.print_orientation: 0
print.printer_HP_LaserJet_Professional_P1566.print_page_delay: 50
print.printer_HP_LaserJet_Professional_P1566.print_paper_data: 9
print.printer_HP_LaserJet_Professional_P1566.print_paper_height: 279.00
print.printer_HP_LaserJet_Professional_P1566.print_paper_name:
print.printer_HP_LaserJet_Professional_P1566.print_paper_size_type: 0
print.printer_HP_LaserJet_Professional_P1566.print_paper_size_unit: 1
print.printer_HP_LaserJet_Professional_P1566.print_paper_width: 215.00
print.printer_HP_LaserJet_Professional_P1566.print_resolution: 600
print.printer_HP_LaserJet_Professional_P1566.print_reversed: false
print.printer_HP_LaserJet_Professional_P1566.print_scaling: 1.00
print.printer_HP_LaserJet_Professional_P1566.print_shrink_to_fit: true
print.printer_HP_LaserJet_Professional_P1566.print_to_file: false
print.printer_HP_LaserJet_Professional_P1566.print_unwriteable_margin_bottom: 0
print.printer_HP_LaserJet_Professional_P1566.print_unwriteable_margin_left: 0
print.printer_HP_LaserJet_Professional_P1566.print_unwriteable_margin_right: 0
print.printer_HP_LaserJet_Professional_P1566.print_unwriteable_margin_top: 0
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines:
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1473062451
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
ui.osk.enabled: false
Incremental GC: true
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Chosen solution
any difference when you install the amd beta drivers for your graphics hardware?: http://support.amd.com/de-de/download/desktop/legacy?product=legacy3&os=Windows+10+-+64
Read this answer in context 👍 0All Replies (15)
hi graphicz, a ram usage of 130mb is low to normal and won't cause any slow downs. a constant cpu usage isn't normal on the other hand - i think, i have seen another trend micro user with this issue recently, so please go to the firefox menu ≡ > addons > extensions panel, try to disable the "Trend Micro BEP" entry and see if firefox is still slow after a restart then...
Tanks Phil I have disabled Trend Micro BEP and in fact the ONLY addon I now have is FireBug. Still get a whirring fan and cpu usage towards 20% and 260MB memory as before. See image. I am replying in Edge so cannot add the troubleshooting so it is attached as a pdf
Chosen Solution
any difference when you install the amd beta drivers for your graphics hardware?: http://support.amd.com/de-de/download/desktop/legacy?product=legacy3&os=Windows+10+-+64
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}
300Mb 56% memory!!!!!!
Downloading drivers as above
Thanks Philipp
The drivers seemed to have been the problem and it appears now to be fixed. Strange as they are both relatively new PCs with new AMD (not just the built in) graphics cards which were installed with all the driver software that came with them!
Best wishes
Jonathan
graphicz said
300Mb 56% memory!!!!!!
Have you got only 1Gb of RAM on these relatively new PCs ? That is not much by current standards, especially as your video graphics will probably take some of that. Admittedly Firefox optimistically suggests it only needs 1/2 GB
- mozilla.org/firefox/48.0.2/system-requirements/
- https://www.microsoft.com/en-gb/windows/windows-10-specifications#sysreqs
Whereas Windows 10 is saying 1GB if it is an upgrade but 2GB on a new machine. I do not think I would upgrade to Windows 10 if I only had 1GB.
Dunno where you got that from! The 300Mb is the CPU memory that FF is using, the percentage is CPU usage as stated perviously.
I think I have 16 Gigs on each machine - I've lost count
Modified
Just wanted to say 'Thank You' to philipp once again.
You completely sorted me out. Hope the thread helps someone else with Firefox issues with an AMD Radeon graphics card.
Best wishes
thanks for the feedback & i hope you can enjoy your firefox again now :))
philipp said
thanks for the feedback & i hope you can enjoy your firefox again now :))
Well no actually. Even with the legacy drivers and acceleration and 3d disabled and still cpu fan whirring and FF usage up to 18+%
This is hopeless - I depend on Firebug
Application Basics
Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 10.0 x86 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: [email protected]
Name: Firefox Hotfix Version: 20160826.01 Enabled: true ID: [email protected]
Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: [email protected]
Name: Pocket Version: 1.0.4 Enabled: true ID: [email protected]
Name: Trend Micro BEP Firefox Extension Version: 9.1.0.1089 Enabled: false ID: [email protected]
Name: Trend Micro Osprey Firefox Extension Version: 2.0.0.1083 Enabled: false ID: {BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}
Name: Trend Micro Toolbar Version: 9.0.0.1256 Enabled: false ID: {22181a4d-af90-4ca3-a569-faed9118d6bc}
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted DirectWrite: false (10.0.10586.589) GPU #1 Active: Yes Description: AMD Radeon HD 5450 Vendor ID: 0x1002 Device ID: 0x68f9 Driver Version: 15.301.1901.0 Driver Date: 2-26-2016 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Subsys ID: 04b31043 RAM: 1024
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160921 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.2 general.autoScroll: false gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x68f9 gfx.crash-guard.d3d11layers.driverVersion: 15.301.1901.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1474389369 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1474389372 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160823121617 media.gmp-manager.lastCheck: 1474389352 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.enabled: false media.gmp-widevinecdm.lastUpdate: 1474389401 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1474389883 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npauthz: 0 plugin.state.npctrl: 0 plugin.state.npspwrap: 0 plugin.state.npwlpg: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1474389882 ui.osk.enabled: false
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC
NSSUTIL Expected minimum version: 3.24 Version in use: 3.24
Experimental Features
FF 18+% CPU in safe mode!