in my email accounts i had an account for [email protected] than now does not work since update
before the last update the account [email protected] worked perfectly but now it keeps telling my password for gizmo is wrong but i know it is not as i logged into [email protected] on my web page to check the mail as thunder bird would not work with gizmo 60 but i decided to change the password for gizmo 60 which made no difference to thunderbird it still would not accept the password or user name
Chosen solution
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
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Chosen Solution
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
I put thunderbird into safe mode useing your directions and then went to add a email account and it worked perfectly i have been trying to get the email account for ages last time tried was 15/7/2016 without success but fingers crossed it now is working perfectly thank you
Given safe mode worked, what add-ons do you have installed?