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y46.0.1 not loading pages, website boxes unresponsive, slow - firefox not admitting their problem; blaming users

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

goodbrew
goodbrew
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Win 8.1 HP laptop. Firefox 46.0.1 not working -> Websites not loading - blue circle runs while page does not load; 

unable to use website button to, for example, "add to cart";
youtube running slow, videos stop in middle on 30mb/sec connection; wunderground.com takes more than 20 seconds to load, if at all - could not access tornado warning info the other day!

Mozilla not fixing problem and not admitting the problem exists - explaining problem away as user error. Users are reporting that this is not a user problem. Mozilla research suggested a "Refresh". Mozilla DID NOT WARN ME ABOUT REFRESH!. I lost thousands of websites/sessions stored in Session Manager, plus all my add-ons are gone.

Hate to, but will have to move to new browser if this not fixed in a few days...

Win 8.1 HP laptop. Firefox 46.0.1 not working -> Websites not loading - blue circle runs while page does not load; unable to use website button to, for example, "add to cart"; youtube running slow, videos stop in middle on 30mb/sec connection; wunderground.com takes more than 20 seconds to load, if at all - could not access tornado warning info the other day! Mozilla not fixing problem and not admitting the problem exists - explaining problem away as user error. Users are reporting that this is not a user problem. Mozilla research suggested a "Refresh". Mozilla DID NOT WARN ME ABOUT REFRESH!. I lost thousands of websites/sessions stored in Session Manager, plus all my add-ons are gone. Hate to, but will have to move to new browser if this not fixed in a few days...

All Replies (2)

FredMcD
FredMcD
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Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 91 Release date April 19, 2016 http://java.com/en/download/manual.jsp

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.