Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Not Responding" Error

  • 22 replies
  • 5 have this problem
  • 1 view
  • Last reply by aisling13

more options

People, is there now or will there ever be a fix for the "not responding" problem? I know that "conventional wisdom" says this isn't a Thunderbird problem, it's an anti-virus problem. But I'm having trouble wrapping my head around this. I've seen reports from people using three or four different anti-virus programs. Do they all have the same bug in them that blows up Thunderbird? Hard to believe. And why don't other email clients hang up when virus scanners are present? And since I'm using Norton and not MSE, telling me to use another anti-virus other than MSE and marking the problem "SOLVED" isn't any help.

I used to have the problem occasionally when I was running Thunderbird on Vista and Win7. Now that I'm on Win10, it literally happens every half hour or so. Thunderbird on Vista and Win7 would recover fairly quickly. Thunderbird on Win10 takes several minutes.

I like Thunderbird, I have Thunderbird set up the way I like, I'm used to Thunderbird. And in comparisons with other email clients, it appears that everyone else likes Thunderbird, too. But it's gotten to the point with me that Thunderbird is (almost) totally useless.

People, is there now or will there ever be a fix for the "not responding" problem? I know that "conventional wisdom" says this isn't a Thunderbird problem, it's an anti-virus problem. But I'm having trouble wrapping my head around this. I've seen reports from people using three or four different anti-virus programs. Do they all have the same bug in them that blows up Thunderbird? Hard to believe. And why don't other email clients hang up when virus scanners are present? And since I'm using Norton and not MSE, telling me to use another anti-virus other than MSE and marking the problem "SOLVED" isn't any help. I used to have the problem occasionally when I was running Thunderbird on Vista and Win7. Now that I'm on Win10, it literally happens every half hour or so. Thunderbird on Vista and Win7 would recover fairly quickly. Thunderbird on Win10 takes several minutes. I like Thunderbird, I have Thunderbird set up the way I like, I'm used to Thunderbird. And in comparisons with other email clients, it appears that everyone else likes Thunderbird, too. But it's gotten to the point with me that Thunderbird is (almost) totally useless.

Chosen solution

> Look, you tell me to get over myself.

that was me. It must be time for me to leave

Read this answer in context 👍 0

All Replies (2)

more options

I do not know how the mail entry point got there. In switching things on and off it has disappeared and I cannot get it back. One peculiar thing I use which could have a bearing on the issue is Classic Shell which has options to control how search works. I will enable search and see what happens with mail not in the list.

more options

Having taken mail out of the list of places to search (by accident ) the not responding issue has gone away even with search enabled. Fantastic.

  1. 1
  2. 2