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Unable to send/receive email

sassypiratequeen
sassypiratequeen
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Whenever I click the "get messages" button on Thunderbird, it comes back with this message:

"Sending of password for user [email protected] did not succeed. Mail server mail.twc.com responded: invalid user name or password."

After this it asks me to type in a new password. I know the password is correct, and I can get to my email using the webmail site, as well as on my tablet. It hasn't received since Jan 11, even tough I still get new messages on my tablet

Any ideas on how to fix this? Is anyone else having this problem?

Whenever I click the "get messages" button on Thunderbird, it comes back with this message: "Sending of password for user [email protected] did not succeed. Mail server mail.twc.com responded: invalid user name or password." After this it asks me to type in a new password. I know the password is correct, and I can get to my email using the webmail site, as well as on my tablet. It hasn't received since Jan 11, even tough I still get new messages on my tablet Any ideas on how to fix this? Is anyone else having this problem?

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/en-US/kb/cannot-receive-messages

sassypiratequeen
sassypiratequeen Question owner
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I just tried that and I got the same message

christ1
christ1
  • Top 25 Contributor
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You tried what? Please be specific. The article lists several steps to try.

sassypiratequeen
sassypiratequeen Question owner
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tried the second option, "Did your ability to receive mail suddenly stop? Was it working before?" because that is the most accurate, and it did nothing. I got the same error message as I did before about invalid username or password.