Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox won't accept commands and is frozen

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

wings210
wings210
more options

Firefox suddenly stop accepting cursor clicks, text or URL entries. I can't use the menu items in the menu bar of the browser window. I can't get the pages to scroll. I have downloaded the App a couple of times but no change. I threw out my profile but the newly downloaded apps asked for it, so I returned it to my profile. Specifically are there some preferences I should throw out?

How do I start completely over with Firefox?

Allan

Firefox suddenly stop accepting cursor clicks, text or URL entries. I can't use the menu items in the menu bar of the browser window. I can't get the pages to scroll. I have downloaded the App a couple of times but no change. I threw out my profile but the newly downloaded apps asked for it, so I returned it to my profile. Specifically are there some preferences I should throw out? How do I start completely over with Firefox? Allan

Chosen solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

Read this answer in context 👍 0

All Replies (2)

wings210
wings210 Question owner
more options

Solved this problem with the following. Working on a Mac, I went to Time Machine and restored my Profile to Library. Whatever was corrupted was in the replaced Profile, because Firefox went back to its old self.

FredMcD
FredMcD
more options

Chosen Solution

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.