We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I have In (folder) Crash Reports (folder) events (folder) pending (file) Installtime20151208100201 (File) Last crash File submit.log (.txt) "[12/16/15 22:49:23] Crash report submission failed: An error occurred in the secure channel support

[12/16/15 23:04:38] Crash report submission failed: An error occurred in the secure channel support [12/16/15 23:05:28] Crash report submission failed: An error occurred in the secure channel support"

what I can do Is grab the data out of the details on the crash report before I close it. AdapterDeviceID: 0x0659 AdapterDriverVersion: 6.14.13.2101 AdapterSubsysID: 063a10de AdapterVendorID: 0x10de AvailablePageFile: 3167047680 AvailablePhysicalMemory: 1308954624 AvailableVirtualMemory: 1837477888 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 58851328 BreakpadReserveSize: 67108864 BuildID: 20151208100201 CrashTime: 1450325746 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1450324027 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0659, AdapterSubsysID: 063a10de, AdapterDriverVersion: 6.14.13.2101

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 622 StartupTime: 1450325737 SystemMemoryUsePercentage: 55 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151208100201","version":"43.0","vendor":"Mozilla","platformVersion":"43.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2814,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":15,"stepping":7,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":2399,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2013,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD5000AZLX-00K4KA0","revision":"80.00A80"},"binary":{"model":"WDC WD5000AZLX-00K4KA0","revision":"80.00A80"},"system":{"model":"WDC WD5000AZLX-00K4KA0","revision":"80.00A80"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA Quadro FX 580","vendorID":"0x10de","deviceID":"0x0659","subsysID":"063a10de","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.13.2101","driverDate":"10-29-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":75,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16786},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"VLC Web Plugin","version":"2.2.1.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/mpeg","video/x-mpeg","video/mpeg-system","video/x-mpeg-system","audio/mp4","audio/x-m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","video/x-m4v","video/x-msvideo","application/ogg","video/ogg","application/x-ogg","application/x-vlc-plugin","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wmv","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/divx","video/flv","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/x-mpegurl","video/webm","audio/webm","application/vnd.rn-realmedia","audio/x-realaudio","audio/amr","audio/x-flac"],"updateDay":16538},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16786},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16121},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16782}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4930457600 TotalPhysicalMemory: 2951196672 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 43.0 Winsock_LSP: NVIDIA App Filter over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll

NVIDIA App Filter over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : %SYSTEMROOT%\system32\nvappfilter.dll 
NVIDIA App Filter over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : %SYSTEMROOT%\system32\nvappfilter.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD nwlnkipx [IPX] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD nwlnkspx [SPX] : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD nwlnkspx [SPX] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD nwlnkspx [SPX II] : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD nwlnkspx [SPX II] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
NVIDIA App Filter : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NwlnkNb] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NwlnkNb] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{054B4B64-8F46-48DA-ABBC-A414ECE523B0}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{054B4B64-8F46-48DA-ABBC-A414ECE523B0}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B24591D7-2B72-49F7-BAB1-5FEA5C097F19}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B24591D7-2B72-49F7-BAB1-5FEA5C097F19}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D079BE23-AD7D-4BF6-916E-FA0B77713228}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D079BE23-AD7D-4BF6-916E-FA0B77713228}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{55DFDD4A-B2DC-4AA6-81AA-0AD5CDBB2B74}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{55DFDD4A-B2DC-4AA6-81AA-0AD5CDBB2B74}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3196A95F-2F99-4205-AAC4-60997EBD0231}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIO

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD

What address bar? Firefox won't run..... Thus no address bar.

Please advice on how to get the about:crash through a backdoor.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
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