Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos (e.g., at http://www.ctvnews.ca/video?playlistId=1.2670149) won't play in Firefox (although it plays in Chrome) as of @November 2015.

more options

The loading circle circles, then stops. The page/video remains black and inert. When I check the plugin updates, I'm notified that "Adobe Reader - Adobe PDF Plug-In For Firefox and Netscape outdated 15.9.20069.28170 - Orange Update Now". I update, but for some reason it's just not sticking. I get the same response each time. I've updated Flash Player several times; attempted to uninstall and reinstall, but my uninstall window doesn't actually seem to want to uninstall this program. I've restarted Firefox in Safe Mode, but gotten the same result -- black, inert video windows.

The loading circle circles, then stops. The page/video remains black and inert. When I check the plugin updates, I'm notified that "Adobe Reader - Adobe PDF Plug-In For Firefox and Netscape outdated 15.9.20069.28170 - Orange Update Now". I update, but for some reason it's just not sticking. I get the same response each time. I've updated Flash Player several times; attempted to uninstall and reinstall, but my uninstall window doesn't actually seem to want to uninstall this program. I've restarted Firefox in Safe Mode, but gotten the same result -- black, inert video windows.

All Replies (2)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

more options

Thank you for responding, Alex. I'd already been through those options a number of times. I apologize for not making that clearer. :)