Firefox won't save preferences, passwords, & bookmarks, or bookmarks & settings imported from Safari.
Firefox won't save preferences, passwords, or bookmarks. It also won't save bookmarks and settings imported from Safari. I've tried the help suggestions but nothing seems to work. All of the settings appear to be correct. I've reloaded the software several times. When I allow Firefox to import setting from Safari it takes over 40 minutes and then loses everything when I restart Firefox. I've tried starting Firefox in safemode but that doesn't help.
I'm using Mac OS 10.6.8 on an early 17" 2011 MacBook Pro. Everything else on the computer seems to be working fine.
Application Basics
Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Firefox HTTP authentication from sub-resources Hotfix Version: 20150902.02 Enabled: false ID: [email protected]
Graphics
Asynchronous Pan/Zoom: none Device ID: 0x6741 GPU Accelerated Windows: 0/1 Basic Supports Hardware H264 Decoding: false Vendor ID: 0x1002 windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.webgl.msaa: 4 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1447836477 media.gmp-gmpopenh264.version: 1.4 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10
NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC
NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC
NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC
NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4
Experimental Features
Chosen solution
The problems are gone now. However, I'll never know exactly what was causing them. When I restarted the computer in safe mode the problems still continued. But when I tried to restart the computer refused to recognize the hard drive in safe mode or normal mode.
It's possible that the Firefox problems were caused by a defective hard drive.
I was able to rebuild the directory with Disk Warrior and transfer my files, but the disk still wouldn't boot. Fortunately I had a spare hard drive. I installed it and reloaded all of my software and data from scratch. I also downloaded the newest version of Firefox. Firefox is working fine now.
Thanks for all of your suggestions. They may not have fixed this particular problem, but I learned a few new tricks from you for troubleshooting other problems.
Allen
Read this answer in context 👍 0All Replies (11)
https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
Try to export the bookmarks in Safari to an HTML file and import this file in Firefox.
- Bookmarks > Show All Bookmarks > Import & Backup
- https://support.mozilla.org/kb/restore-bookmarks-from-backup-or-move-them
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Some information about file in the profile folder that stores specific data:
- bookmarks/history: backups in the bookmarkbackups folder and possibly places.sqlite if you really need the history
- other SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
- logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
- permissions.sqlite and possibly content-prefs.sqlite for Permissions and Site Preferences
- cert8.db for stored intermediate certificates (Certificate Manager)
- sessionstore.js for open tabs and pinned tabs and tab groups
- persdict.dat for words you added to the spelling checker dictionary
"Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes."
I'm not using any software like that.
"Create a new profile as a test to check if your current profile is causing the problem."
I did. Same problem. Not only does it not save any new bookmarks, it won't save any folders that I created. It still won't save preferences. It always reverts back to the new startup with no saved bookmarks or preferences and loads 3 pages of Mozilla stuff as if it was the first time that I used Firefox after a new installation.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Try to repair the disk permissions:
This can be caused by a problem with the profiles.ini file.
You can use one of these to make Firefox create a new default profile or recover an existing profile:
- Delete the profiles.ini file to make Firefox create a new (default) profile
- Use the Profile Manager to create a new profile
If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
https://support.mozilla.org/kb/Managing+profiles
You should find the profiles.ini file in this hidden location:
- Windows: %AppData%\Mozilla\Firefox\
*C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ - Mac: ~/Library/Application Support/Firefox/
- Linux: ~/.mozilla/firefox/
If clearing the profiles.ini file isn't working then also check the location of the cache files.
- Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
- Mac: ~/Library/Caches/Firefox/Profiles/
- Linux:~/.cache/mozilla/firefox/
Chosen Solution
The problems are gone now. However, I'll never know exactly what was causing them. When I restarted the computer in safe mode the problems still continued. But when I tried to restart the computer refused to recognize the hard drive in safe mode or normal mode.
It's possible that the Firefox problems were caused by a defective hard drive.
I was able to rebuild the directory with Disk Warrior and transfer my files, but the disk still wouldn't boot. Fortunately I had a spare hard drive. I installed it and reloaded all of my software and data from scratch. I also downloaded the newest version of Firefox. Firefox is working fine now.
Thanks for all of your suggestions. They may not have fixed this particular problem, but I learned a few new tricks from you for troubleshooting other problems.
Allen
That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.
Firefox was working okay. Problems are beginning to creep in. Firefox keeps reverting to Yahoo as a default search engine even before I quit and restart.
At least for now it is saving bookmarks.
Allen
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)
In the Add-ons Manager, on the left, select Extensions. Remove Yahoo Anything. Now do the same in the computers Programs Folder.
Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.
I found an add on called "Search Me". I removed it, restarted Firefox and the problem went away. Thanks for the help.
Allen
That was very good work. Well Done.