Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF causes phone to reboot.

enjaymc
enjaymc
more options

Hi,

I am having a great deal of issues with Firefox. I previously had a Nexus 5 which would constantly reboot whilst using Firefox, however I attributed this to it being a heavily used 2 year old phone. Now I have a brand new Nexus 6P and have the same issues. I can rarely view a tab without it freezing and rebooting within a few seconds to a minute. This happens irrespective of how many tabs I have open. I have seen a number of people on XDA have this same issue but no suggestions of fixes or cause.

If anyone can help that would be appreciated.

Thanks

Hi, I am having a great deal of issues with Firefox. I previously had a Nexus 5 which would constantly reboot whilst using Firefox, however I attributed this to it being a heavily used 2 year old phone. Now I have a brand new Nexus 6P and have the same issues. I can rarely view a tab without it freezing and rebooting within a few seconds to a minute. This happens irrespective of how many tabs I have open. I have seen a number of people on XDA have this same issue but no suggestions of fixes or cause. If anyone can help that would be appreciated. Thanks

All Replies (2)

Kevin
Kevin
  • Moderator
more options

This seems to be an issue for users on marshmallow when combined with audio playback from the browser. We are still in the process of investigating the issue. Once we have a known fix we will get the change out to users as soon as possible.

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi enjaymc

I believe this was fixed in firefox 42.0.1 for android under this bug number:

https://bugzilla.mozilla.org/show_bug.cgi?id=1221228

Cheers!

...Roland