Firefox crashes
I am running Windows 7 Professional on a Dell desktop and my latest version of Firefox crashes constantly before it even loads. I have uninstalled and reinstalled it, gone to an earlier set point in Windows to see if that would help and have had no luck. I have very few add-ons and can't link what has happened to any particular event. Below is my crash report:
AdapterDeviceID: 0x0412 AdapterDriverVersion: 9.18.10.3234 AdapterSubsysID: 06121028 AdapterVendorID: 0x8086 AvailablePageFile: 14849810432 AvailablePhysicalMemory: 7011618816 AvailableVirtualMemory: 4017975296 BIOS_Manufacturer: Dell Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151014143721 CrashTime: 1446001918 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1445024832 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 06121028, AdapterDriverVersion: 9.18.10.3234
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 213 StartupTime: 1446001918 SystemMemoryUsePercentage: 17 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8111,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-US"},"hdd":{"profile":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"},"binary":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"},"system":{"model":"TOSHIBA DT01ACA100","revision":"MS2OA7S0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0412","subsysID":"06121028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3234","driverDate":"7-9-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17007628288 TotalPhysicalMemory: 8504754176 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
Thanks for any help that you can provide.
Chosen solution
hi, unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?
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Chosen Solution
hi, unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?
Philipp -
You are a lifesaver! Your solution worked immediately - I hated Dell Protected Workspace anyway and my subscription had just ended. I finally have my Firefox back! I have been a fan and user of Mozilla products since the days of Netscape. Thanks again!