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The mail server responded: 5.7.0 Must issue a STARTTLS

  • 7 replies
  • 8 have this problem
  • 1 view
  • Last reply by DrKarl

DrKarl
DrKarl
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I've checked that server settings are STARTTLS and updated TB to the latest version, also restarted the computer. I still get the same message An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your account settings and try again.

I've checked that server settings are STARTTLS and updated TB to the latest version, also restarted the computer. I still get the same message An error occurred while sending mail. The mail server responded: 5.7.0 Must issue a STARTTLS command first. Please verify that your email address is correct in your account settings and try again.

Chosen solution

You're showing us the Write window. Try again in the main Thunderbird window.

Maybe you checked the incoming (POP/IMAP) settings and not the outgoing (SMTP) settings?

Read this answer in context 👍 1

All Replies (7)

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. Help (Alt-H) - Troubleshooting Information

DrKarl
DrKarl Question owner
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Perhaps I am blind, I cannot find the trouble shooting information.

Zenos
Zenos
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Chosen Solution

You're showing us the Write window. Try again in the main Thunderbird window.

Maybe you checked the incoming (POP/IMAP) settings and not the outgoing (SMTP) settings?

Modified by Zenos

DrKarl
DrKarl Question owner
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Perhaps I am blind, I cannot find the trouble shooting information.

DrKarl
DrKarl Question owner
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Ah, much better thanks Zenos 


 Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.nzcylinders.com:110, alwaysSTARTTLS, passwordEncrypted
     OUTGOING: mail.engineservices.co.nz:587, plain, passwordEncrypted, true

   account3:
     INCOMING: account3, , (pop3) mail.engineservices.co.nz:110, alwaysSTARTTLS, passwordEncrypted
     OUTGOING: mail.engineservices.co.nz:587, plain, passwordEncrypted, true

   account4:
     INCOMING: account4, , (pop3) mail.engineservices.co.nz:110, alwaysSTARTTLS, passwordEncrypted
     OUTGOING: mail.engineservices.co.nz:587, plain, passwordEncrypted, true

   account5:
     INCOMING: account5, , (imap) mail.nzcylinders.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.nzcylinders.com:587, alwaysSTARTTLS, passwordEncrypted, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-880fb510-5960-4098-9a67-f37922150920 (20/09/2015)
   http://crash-stats.mozilla.com/report/index/bp-370152a7-dc94-4ae5-a095-a304c2150914 (15/09/2015)
   http://crash-stats.mozilla.com/report/index/bp-c0640118-2528-4795-b080-e69fe2150901 (2/09/2015)
   http://crash-stats.mozilla.com/report/index/bp-f644bda1-5820-406c-b925-bdf2c2150901 (2/09/2015)

 Extensions
   Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Merge, 4.1.0, true, [email protected]
   Thunderclient Extension, 1.0, true, [email protected]
   ImportExportTools, 3.2.4.1, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Quicktext, 0.9.11.6, false, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
   Silvermel and Charamel XT, 1.6.1, false, [email protected]
   Thunderbird Conversations, 2.10, false, [email protected]

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.max_script_run_time: 60
     extensions.lastAppVersion: 38.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: a94ea86e-4a01-4988-96f4-e977dd64305
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1443666868
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 85481552
     plugin.importedState: true
     print.print_printer: \\DG-SERVER\Brother HL-2140 series
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_bgcolor: false
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_bgimages: false
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_command:
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_downloadfonts: false
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_edge_bottom: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_edge_left: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_edge_right: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_edge_top: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_evenpages: true
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_footercenter:
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_footerleft: &PT
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_footerright: &D
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_headercenter:
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_headerleft: &T
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_headerright: &U
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_in_color: true
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_margin_bottom: 0.5
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_margin_left: 0.5
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_margin_right: 0.5
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_margin_top: 0.5
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_oddpages: true
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_orientation: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_pagedelay: 500
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_paper_data: 9
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_paper_height: 11.00
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_paper_size: 2622392
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_paper_size_type: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_paper_size_unit: 1
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_paper_width: 8.50
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_reversed: false
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_scaling: 1.00
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_shrink_to_fit: true
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_to_file: false
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_unwriteable_margin_bottom: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_unwriteable_margin_left: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_unwriteable_margin_right: 0
     print.printer_\\DG-SERVER\Brother_HL-2140_series.print_unwriteable_margin_top: 0
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_bgcolor: false
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_bgimages: false
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_colorspace:
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_command:
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_downloadfonts: false
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_duplex: 100
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_edge_bottom: 0
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_edge_left: 0
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_edge_right: 0
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_edge_top: 0
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_evenpages: true
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_footercenter:
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_footerleft: &PT
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_footerright: &D
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_headercenter:
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_headerleft: &T
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_headerright: &U
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_in_color: true
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_margin_bottom: 0.5
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_margin_left: 0.5
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_margin_right: 0.5
     print.printer_\\DG-
DrKarl
DrKarl Question owner
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Too many characters, here's the last part of the report. SERVER\HP_LaserJet_Professional_P1102.print_margin_top: 0.5 

     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_oddpages: true
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_orientation: 0
     print.printer_\\DG-SERVER\HP_LaserJet_Professional_P1102.print_page
DrKarl
DrKarl Question owner
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Zenos, you are correct Maybe you checked the incoming (POP/IMAP) settings and not the outgoing (SMTP) settings? Problem solved, thank you