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Unable to display message contents when searching local folders

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  • Last reply by christ1

Daneel_Arkady
Daneel_Arkady
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Using Thunderbird Ver. 38.2.0

I recently moved most of my emails from our server to a "Local Folders" directory to free up server space. Using the Thunderbird global search function (top right), I am able to see the emails (subject lines, to / from / etc.) stored in local folders in search, but when clicking any one of those messages I am greeted with a blank screen - no message content is displayed.

I can verify that the messages stored on local folders actually have content by manually navigating to them. It appears the global search function is not working properly - at the very least it isn't allowing the message contents to display.

Ideas?

Using Thunderbird Ver. 38.2.0 I recently moved most of my emails from our server to a "Local Folders" directory to free up server space. Using the Thunderbird global search function (top right), I am able to see the emails (subject lines, to / from / etc.) stored in local folders in search, but when clicking any one of those messages I am greeted with a blank screen - no message content is displayed. I can verify that the messages stored on local folders actually have content by manually navigating to them. It appears the global search function is not working properly - at the very least it isn't allowing the message contents to display. Ideas?

Chosen solution

Rebuild the Global Database. See https://support.mozilla.org/en-US/kb/rebuilding-global-database

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christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Rebuild the Global Database. See https://support.mozilla.org/en-US/kb/rebuilding-global-database