Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I keep incoming messages from disappearing?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by donnl

more options

Incoming messages will appear in the Inbox window at the top of the screen. They are archived locally in my inbox, supposedly. Next time I open Thunderbird, the data in the inbox window, and then, POOF!! they're gone. Why? And where do they go?

Incoming messages will appear in the Inbox window at the top of the screen. They are archived locally in my inbox, supposedly. Next time I open Thunderbird, the data in the inbox window, and then, POOF!! they're gone. Why? And where do they go?

All Replies (3)

more options

Check under the View menu that Threads is set to All and not Unread.

more options

It is, and has been, set to "All". So that's not the answer.

Modified by donnl

more options

It is, and has been, set to "All". So that's not the answer.