We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I delete a message it is not showing in the trash, please help

  • 2 replies
  • 5 have this problem
  • 9 views
  • Last reply by renascent

CherylMo
CherylMo
more options

My trash folder is blank, nothing is there. When I delete a message it just disappears, doesn't go into trash

My trash folder is blank, nothing is there. When I delete a message it just disappears, doesn't go into trash

All Replies (2)

Norio
Norio
more options

Hi CherylMO, Are you on Mac or Windows? Do you have an IMAP or POP account?

I'm going to assume you are on Windows with a IMAP account.

Try this: Click on Tools->Account Settings, and In "Server Settings" (above the "Copies & Folders" category), there is a sub-section in the middle of the window called "Server Settings," (yes, kind of redundant, isn't it?) and under "Check for new messages at startup" and "Check for new messages every X minutes" there is an option titled "When I delete a message". Here you can specify whether it gets moved to a folder (and which folder on the server, marked as deleted, or erased immediately. Check to see what you have configured here.

If your configuration above appears to be correct, then look at the suggestions at http://kb.mozillazine.org/IMAP_Trash_folder

Norio

renascent
renascent
more options

I tried again the newest version of Thunderbird and followed the instructions above and the deleted messages were set to go in the trash bin. I didn't have to change anything. I tested it and AGAIN the message deleted was not in the trash. Not only that this version constantly crashes. I am going back to 24.0 as it is the only stable version for me. Very disappointed in Thunderbird.