We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 39.0 crush after update

more options

Hi! After i update my FF to 39.0 it's crush every several min. 1/ i refresh it and delete add-ons, 2/ i reinstall FF and even delete "mozilla" folder. It's happen again and again! I can't understand, why it's happen cause never something like this have been before. I have Linux Mint Cinnamon17.1. If u have similar problem or have a tips - give me know please, cause it's awful restart FF every several min! Thanks!

Hi! After i update my FF to 39.0 it's crush every several min. 1/ i refresh it and delete add-ons, 2/ i reinstall FF and even delete "mozilla" folder. It's happen again and again! I can't understand, why it's happen cause never something like this have been before. I have Linux Mint Cinnamon17.1. If u have similar problem or have a tips - give me know please, cause it's awful restart FF every several min! Thanks!

All Replies (7)

more options

I think this is because of flash player,as it seems to be outdated . Are you able to send the crash report from : Open Menu >Help > Troubleshooting Information >Crash Reports for the Last 3 Days with prefix of br...xxxxx-xxxx .

more options
more options

it's fall down almost 10 times for 10 min in safe mode too ((

more options
more options

I delete adobe flash player plugin. Let's see.

more options

Since I am windows user ,so I can't do more with this,however put a bug and let know our contributors about this from here :https://bugzilla.mozilla.org/enter_bug.cgi

For Info on how to fiel a bug See this " https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines .

more options

So, adobe flash player haven't relation to this problem. It's crash without afp.. so, i'll be use chromium and may be update of FF will solve this problem.