Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When opening an backed up profile only see 'cache' files in local folder pane

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

more options

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.

I am trying to restore an old profile. The profile is 4-5 years old. I created a new profile using the Profile Manager and have pasted the old files into the new profile folder. When I start Thunderbird the files that appear in the Local Folders pane are not recognizable to me.
Attached screenshots

Modified by banditdog

All Replies (1)

more options

you have pasted your data into the wrong place, so it is displaying profile file names as folders.