screen freezes until mouse moves, firefox 36.0.4
I am running running Win7-Pro and Firefox 36.0.4 on both my HP laptop and my wife's HP desktop. Only the desktop experiences this "screen freezing until mouse moves" problem. The problem also occurs while in Safe Mode. Don't know what else to try, but willing to try anything. Thanks for your help.
Chosen solution
This could possibly be malware related.
You can check for recently installed suspicious or unknown extensions.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
- https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
All Replies (5)
Chosen Solution
This could possibly be malware related.
You can check for recently installed suspicious or unknown extensions.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
Thank you Cor-el. I ran the suggested malware protection programs and tested after each one. The offending malware was removed by MalwareBytes. Thank you so much for you prompt reply to my question and you excellent advice.
I will run all of the malware programs because the first two each found a lot of bad things.
Regards...Larry Smith
You're welcome
Do you know what malware was causing this problem?
smitlar said
I am running running Win7-Pro and Firefox 36.0.4 on both my HP laptop and my wife's HP desktop. Only the desktop experiences this "screen freezing until mouse moves" problem. The problem also occurs while in Safe Mode. Don't know what else to try, but willing to try anything. Thanks for your help.
I don't know, but I will see if I can send a list of things MalwareBytes found.
Cor-el, MalwareBytes quarantined 578 items, a mixture of files and registry items, most mentioned "Package Tracer 69" in the location. I can't copy the entire list to a file. Would it help you if I looked for an item that is different than all the rest?