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firefox will not open since the latest apple upgrade. how to fix?

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  • Last reply by ideato

jacm
jacm
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When I click the icon the address bar appears but the screen does not change. I then click the icon and hold and open a new page still the screen does not change.

When I click the icon the address bar appears but the screen does not change. I then click the icon and hold and open a new page still the screen does not change.

All Replies (1)

ideato
ideato
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Hello jacm, please try to download and install a new fresh firefox version, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.


Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you