Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Inbox folder under Inbox will not delete

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by Gnospen

Cabak
Cabak
more options

In my list of folders under Inbox I have another folder named INBOX, all caps, in grey, and italics. I cannot delete it permanently. In the action of deleting it will move to trash. But it will eventually reappear in my list of folders. Unsubscribing does the same thing. It keeps coming back. Been using T'bird for a number of years now. This has come up in the last six months. Never seen it before. What is going on and how can I fix it?

gfc

In my list of folders under Inbox I have another folder named INBOX, all caps, in grey, and italics. I cannot delete it permanently. In the action of deleting it will move to trash. But it will eventually reappear in my list of folders. Unsubscribing does the same thing. It keeps coming back. Been using T'bird for a number of years now. This has come up in the last six months. Never seen it before. What is going on and how can I fix it? gfc

All Replies (1)

Gnospen
Gnospen
more options

The folder most certainly exist in your account on the mail-server.

First of all your inboxes and trash should be empty. go offline and move everything into a local folder, compact them and try to delete. Inboxes will be recreated when you go online. Don't do that yet. Login with webmail and try to rename, delete or move it. You should not be allowed to delete the real Inbox. But be careful. Empty trash

go online with Tbird.