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MS word .doc or .docx attachments won't send or receive in Thunderbird

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  • Last reply by swalvarez

swalvarez
swalvarez
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I'm running Mac OS X 10.9.5 and Thunderbird 31.5.0. When I attach a .doc or .docx file in Thunderbird to an outgoing message, the attachment disappears. The outgoing message sends as normal, but when I go into my sent folder, there's no attachment, and when the recipient receives the message, there's no attachment. I've tried this from multiple accounts, both IMAP and POP, and I've tried it with many different .doc or .docx files, sending them to myself as tests. Every time they disappear. Other attachments--.pdf, .zip, etc.--work fine.

I'm running Mac OS X 10.9.5 and Thunderbird 31.5.0. When I attach a .doc or .docx file in Thunderbird to an outgoing message, the attachment disappears. The outgoing message sends as normal, but when I go into my sent folder, there's no attachment, and when the recipient receives the message, there's no attachment. I've tried this from multiple accounts, both IMAP and POP, and I've tried it with many different .doc or .docx files, sending them to myself as tests. Every time they disappear. Other attachments--.pdf, .zip, etc.--work fine.

Chosen solution

I found a solution to this problem:

http://www.geos.ed.ac.uk/it/FAQ/Thunderbird/

In some instances the Thunderbird mail client may send a .doc file (Word attachment) with the incorrect mime-encoding of 'application/applefile'. Perform the following steps to resolve the problem:

1) Close Thunderbird. 2) Navigate to the following directory: \Users\<your username>\Library\Thunderbird\Profiles 3) Open the directory named with a random set of characters, e.g. "yo6luyl8.default". There may be multiple directories if you have multiple Thunderbird profiles. 4) Delete the file named 'mimeTypes.rdf'. 5) Restart Thunderbird which will recreate a correct mimeTypes.rdf

Thunderbird seems to acquire this behaviour when it receives incorrect attachments sent by an email client on a Mac.swalvarez said

I'm running Mac OS X 10.9.5 and Thunderbird 31.5.0. When I attach a .doc or .docx file in Thunderbird to an outgoing message, the attachment disappears. The outgoing message sends as normal, but when I go into my sent folder, there's no attachment, and when the recipient receives the message, there's no attachment. I've tried this from multiple accounts, both IMAP and POP, and I've tried it with many different .doc or .docx files, sending them to myself as tests. Every time they disappear. Other attachments--.pdf, .zip, etc.--work fine.
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swalvarez
swalvarez Question owner
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Chosen Solution

I found a solution to this problem:

http://www.geos.ed.ac.uk/it/FAQ/Thunderbird/

In some instances the Thunderbird mail client may send a .doc file (Word attachment) with the incorrect mime-encoding of 'application/applefile'. Perform the following steps to resolve the problem:

1) Close Thunderbird. 2) Navigate to the following directory: \Users\<your username>\Library\Thunderbird\Profiles 3) Open the directory named with a random set of characters, e.g. "yo6luyl8.default". There may be multiple directories if you have multiple Thunderbird profiles. 4) Delete the file named 'mimeTypes.rdf'. 5) Restart Thunderbird which will recreate a correct mimeTypes.rdf

Thunderbird seems to acquire this behaviour when it receives incorrect attachments sent by an email client on a Mac.swalvarez said

I'm running Mac OS X 10.9.5 and Thunderbird 31.5.0. When I attach a .doc or .docx file in Thunderbird to an outgoing message, the attachment disappears. The outgoing message sends as normal, but when I go into my sent folder, there's no attachment, and when the recipient receives the message, there's no attachment. I've tried this from multiple accounts, both IMAP and POP, and I've tried it with many different .doc or .docx files, sending them to myself as tests. Every time they disappear. Other attachments--.pdf, .zip, etc.--work fine.