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Pages open to tiste but you cannot use to make purchases

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

mypinkypoo
mypinkypoo
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Firefox will work but when going to some sites it will not allow me to place items in my cart or make purchases. IE works fine. This only happens on some sites not all of them. I have uninstalled FF and re-installed but it did not help.

Firefox will work but when going to some sites it will not allow me to place items in my cart or make purchases. IE works fine. This only happens on some sites not all of them. I have uninstalled FF and re-installed but it did not help.

Chosen solution

hi, maybe try to refresh firefox and see if this can address the issue...

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All Replies (3)

philipp
philipp
  • Moderator
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Chosen Solution

hi, maybe try to refresh firefox and see if this can address the issue...

mypinkypoo
mypinkypoo Question owner
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Thank you! I feel like an idiot...LOL Much appreciation for the help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that a possible cause of such an issue is a problem with cookies.

If it happens again then you can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window