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I updated to the newest version of FIREFOX and now my NETFLIX won't play, YOUTUBE videos will not play. I was one of the people that donated to you this year.

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  • Last reply by user633449

Solh
Solh
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Hello Mozilla/FIREFOX I just updated to your latest version and now my NETFLIX nor my YOUTUBE plays anymore. I just get a black space without any volume or play symbols - this isn't working for me. I donated to your organization as I am a supporter but you'll need to honor your side of the street. What are you guys doing to fix this and by when will it be resolved?

Hello Mozilla/FIREFOX I just updated to your latest version and now my NETFLIX nor my YOUTUBE plays anymore. I just get a black space without any volume or play symbols - this isn't working for me. I donated to your organization as I am a supporter but you'll need to honor your side of the street. What are you guys doing to fix this and by when will it be resolved?

All Replies (1)

user633449
user633449
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.