Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't install Firefox 35.0 at all!

  • 3 replies
  • 2 have this problem
  • 9 views
  • Last reply by mjordy

mjordy
mjordy
more options

I just recovered from a web browser hijack. The cleaning process with Spy Hunter antivirus,deleted all my Firefox profiles,including my profile manager. How can I reinstall Firefox? I always get the message "profile not found missing or deleted"

I just recovered from a web browser hijack. The cleaning process with Spy Hunter antivirus,deleted all my Firefox profiles,including my profile manager. How can I reinstall Firefox? I always get the message "profile not found missing or deleted"

Chosen solution

See also:

Read this answer in context 👍 0

All Replies (3)

philipp
philipp
  • Moderator
more options

hi mjordy, assuming you're on windows please try the following: press windows-key+R and open %appdata%. in there rename the folder called "mozilla" to something like Mozilla.old and try to launch firefox again afterwards - this should generate a new profile...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

See also:

mjordy
mjordy Question owner
more options

Thanks to all for your tips, I managed to download Firefox in another language and then to dowload a fresh copy in English,and I'm back in business!