Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Reset Firefox yesterday after having connectivity issues. Now Facebook and Amazon won't load.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

teresa22
teresa22
more options

I'm trying to figure out if this problem is with Firefox or my internet connection.

All day yesterday the Amazon sign in page wouldn't load. Not just on Firefox, but also Safari, and also on Chrome on a completely different computer.

Spent a frustrating hour on the phone with some low talker who had me do all the usual cache and cookie clearing and crap. None of which did jack.

Miraculously, later on in the evening, Amazon's sign in page began to work! Oh joy! They must have fixed it or something! But no, this morning, it's back to error messages. On two different machines in two different browsers.

Facebook won't load properly in Firefox but it's OK on the other machines.

I'm off to call my ISP. But is it possible it could be a Firefox problem related to me refreshing it yesterday?

I'm trying to figure out if this problem is with Firefox or my internet connection. All day yesterday the Amazon sign in page wouldn't load. Not just on Firefox, but also Safari, and also on Chrome on a completely different computer. Spent a frustrating hour on the phone with some low talker who had me do all the usual cache and cookie clearing and crap. None of which did jack. Miraculously, later on in the evening, Amazon's sign in page began to work! Oh joy! They must have fixed it or something! But no, this morning, it's back to error messages. On two different machines in two different browsers. Facebook won't load properly in Firefox but it's OK on the other machines. I'm off to call my ISP. But is it possible it could be a Firefox problem related to me refreshing it yesterday?

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.