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Updating to TB 31.3.0 and lightning 3.3.1 but all calendar information is gone. How can I get it back?

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  • Last reply by christ1

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When thunderbird updated automatically to 31.3.0 and lightning updated also automatically to 3.3.1 my calendar is completely blank. Everything is gone. How do I get it back? I've never had this before when updating automatically. And there is no recent back-up. Help!

When thunderbird updated automatically to 31.3.0 and lightning updated also automatically to 3.3.1 my calendar is completely blank. Everything is gone. How do I get it back? I've never had this before when updating automatically. And there is no recent back-up. Help!

Chosen solution

As your immediate problem has been resolved, please mark this thread as 'Solved'. For any additional questions please raise a new thread. Thank you.

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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

And there is no recent back-up.

Why not? It's about time to create one.

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I know about the back-up...now.

And you mean this information below??


 Application Basics
   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.0; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) IMAP.Leidenuniv.nl:993, SSL, passwordCleartext
     OUTGOING: mail.euronet.nl, plain, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) mail.euronet.nl:110, plain, passwordCleartext
     OUTGOING: SMTP.euronet.nl, plain, passwordCleartext, true
 Crash Reports
 Extensions
   CompactHeader, 2.0.7, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Lightning, 3.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Test Pilot for Thunderbird, 1.3.9, true, [email protected]
   Lightning Calendar Tabs, 1.3, false, [email protected]
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 31.3.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: af6232d8-04ef-4102-b304-d7fe3878cbd
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1419004293
     places.history.expiration.transient_current_max_pages: 53527
     places.history.expiration.transient_optimal_database_size: 85642444
     plugin.importedState: true
     plugin.state.java: 0
     plugins.update.notifyUser: true
 Graphics
     Adapter Description: NVIDIA GeForce 9300M GS
     Vendor ID: 0x10de
     Device ID: 0x06e9
     Adapter RAM: 256
     Adapter Drivers: nvd3dum nvwgf2um
     Driver Version: 7.15.11.7624
     Driver Date: 7-26-2008
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
     DirectWrite Enabled: false (7.0.6002.23200)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
     GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
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Lightning 3.3.1 is the correct version for Thunderbird 31.3. And according to your Troubleshooting Information it is enabled. You do have an extension Lightning Calendar Tabs installed, which seems to be disabled. If you don't use it, I'd get rid of it. For the update from TB 31.2.0 to 31.3.0 the Lightning extension hasn't changed. I therefore doubt your problem has got anything to fo with the update (assuming you did update from TB 31.2.0.). What kind of calendar do you have - local or network? If network - is a a Google Calendar? If Goggle Calendar - how do you access it? Via Provider extension or CalDAV?

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It is a local calendar, all the information is in lightning. I don't use google-caledar, maybe from now on....

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After deleting the tabs and restarting several times, my calendar information reappeared magically. So I immediately made a back-up and now looking for a way to store my calendar in multiple places. Thank you for helping me.

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Chosen Solution

As your immediate problem has been resolved, please mark this thread as 'Solved'. For any additional questions please raise a new thread. Thank you.