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Uploaded Kaspersky Security now can't run Mozilla

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

nyteller
nyteller
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I uploaded my renewal subscription to Kaspersky and now whenever I try to launch Mozilla I get the message " Your Firefox profile cannot be loaded." I uninstalled Mozilla twice, and reinstalled, but the message is still the same. I've restarted my computer each time to prod it along - still no go. HELP! I love my Firefox!

I uploaded my renewal subscription to Kaspersky and now whenever I try to launch Mozilla I get the message " Your Firefox profile cannot be loaded." I uninstalled Mozilla twice, and reinstalled, but the message is still the same. I've restarted my computer each time to prod it along - still no go. HELP! I love my Firefox!

All Replies (1)

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Open the settings on Kaspersky and have it ignore Firefox.