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I have 34.0.5 and am still getting the black and pages don't open, in addition I am not getting an error message like I used to, HELP!

  • 5 replies
  • 3 have this problem
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  • Last reply by Atwitsend

Atwitsend
Atwitsend
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I will be watching something and get a black screen. I open a new page and I get a black screen that never opens into the page. These problems only started with my recent update. I can refresh and it doesn't seem to do anything - HELP!

The other weird thing is that I don't get the firefox popups I used to that would close it and fix the problem. Not that I liked it having to shut down, but at least it then worked.

I will be watching something and get a black screen. I open a new page and I get a black screen that never opens into the page. These problems only started with my recent update. I can refresh and it doesn't seem to do anything - HELP! The other weird thing is that I don't get the firefox popups I used to that would close it and fix the problem. Not that I liked it having to shut down, but at least it then worked.

All Replies (5)

philipp
philipp
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hello Atwitsend, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Atwitsend
Atwitsend Question owner
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Application Basics

Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.0; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/2

Crash Reports for the Last 3 Days

All Crash Reports (including 2 pending crashes in the given time range)

Extensions

Name: Google™ Translator Version: 0.3.2 Enabled: true ID: jid1-dgnIBwQga0SIBw@jetpack

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Toolbar Version: 2014.7.10.12 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: UnfriendApp Version: 2.5.65 Enabled: false ID: [email protected]

Graphics

Adapter Description: Mobile Intel(R) 965 Express Chipset Family Adapter Drivers: igdumd32 Adapter RAM: Unknown Device ID: 0x2a02 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (7.0.6002.23200) Driver Date: 1-2-2008 Driver Version: 7.14.10.1409 GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic (OMTC) Blocked for your graphics driver version. Subsys ID: 022f1028 Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: www.yahoo.com browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: true media.gmp-gmpopenh264.lastUpdate: 1418835771 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1418835771 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1418922027 places.history.expiration.transient_current_max_pages: 80251 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1418836573

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

philipp
philipp
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ok thanks, maybe that's an issue with hardware acceleration - please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can click this button on the troubleshooting information page (about:support) to go to the currently used Firefox profile folder:

  • Help -> Troubleshooting Information -> Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Atwitsend
Atwitsend Question owner
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It seems to be better with the first solution. I will come back if it doesn't work. Thanks!