We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't uninstall firefox 31.1 on windows 7

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by mertz

mertz
mertz
more options

I have tried to uninstall it using the option from the program and features area in control panel as well as from the uninstall folder in the programs file folder. I have ran this both as a regular user and as administrator with no success. I will go through the uninstall process and finish and asks me to reboot my machine. When I do the reboot the program is still their and will not remove.

I am trying to uninstall and re-install Firefox to solve another issue. I keep getting an adobe flash plug in needed when ever accessing a site using flash. I have already installed the latest version of Abode Flash and I have even re-installed it. I kept getting the same error. I do not get this error when I use Chrome or Internet Explorer.

I have also downloaded the latest copy of Firefox and installed it to see if that would correct any corruption and that didn't work either.

I have tried to uninstall it using the option from the program and features area in control panel as well as from the uninstall folder in the programs file folder. I have ran this both as a regular user and as administrator with no success. I will go through the uninstall process and finish and asks me to reboot my machine. When I do the reboot the program is still their and will not remove. I am trying to uninstall and re-install Firefox to solve another issue. I keep getting an adobe flash plug in needed when ever accessing a site using flash. I have already installed the latest version of Abode Flash and I have even re-installed it. I kept getting the same error. I do not get this error when I use Chrome or Internet Explorer. I have also downloaded the latest copy of Firefox and installed it to see if that would correct any corruption and that didn't work either.

Chosen solution

Thank you for the tip but we just discovered the problem. Our work installed a McAfee suited that prevented us from uninstall and installing programs even though we had admin rights. We had to stop the McAfee services to get everything to work properly.

Read this answer in context 👍 0

All Replies (2)

Shahriar Turjoe
Shahriar Turjoe
more options

Try using any 3rd party uninstaller.I may suggest this one. IOBit Uninstaller 2 http://www.softpedia.com/get/Tweak/Uninstallers/Advanced-Uninstaller.shtml Hope it may do your job. Thank you

mertz
mertz Question owner
more options

Chosen Solution

Thank you for the tip but we just discovered the problem. Our work installed a McAfee suited that prevented us from uninstall and installing programs even though we had admin rights. We had to stop the McAfee services to get everything to work properly.