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latest version of firefox crashing a few seconds after starting

  • 3 replies
  • 8 have this problem
  • 3 views
  • Last reply by shaunmbg

shaunmbg
shaunmbg
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Hello, after updating to the latest version of Android Firefox (33.0), the app keeps stopping (doesn't force close, just kicks me back to my homescreen).

Have tried clearing cache and clearing data, which doesn't achieve anything, can't see anything amiss in the logcat.

Are there any known bugs that might cause this? Are there any diagnostics that I can run to help isolate what might be causing the issue?

Hello, after updating to the latest version of Android Firefox (33.0), the app keeps stopping (doesn't force close, just kicks me back to my homescreen). Have tried clearing cache and clearing data, which doesn't achieve anything, can't see anything amiss in the logcat. Are there any known bugs that might cause this? Are there any diagnostics that I can run to help isolate what might be causing the issue?

All Replies (3)

Machine Master
Machine Master
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Hello there,

Have you tried reinstalling the browser and see if the problem still exists?

Keeps us posted!

guigs
guigs
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If reinstalling does not resolve this issue there are some more troubleshooting steps to take including having clear steps for reproducing.

There are some resources that can be helpful in this situation:

  • Remote Debugging in Android
  • Submitting crash reports from the about:support page
  • Troubleshooting to see if there is an issue with an add on or antivirus scanner on the device
  • Adding the troubleshooting information from the about:support page

All of this information is useful when filing a bug in bugzilla.mozilla.org. As well as how to get involved :-) https://wiki.mozilla.org/Mobile/Get_Involved

Thank you for your interest.

shaunmbg
shaunmbg Question owner
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Thanks guys, have tried reinstalling also to no avail.

Thanks for the raft of troubleshooting resources and options etc!

I've tried troubleshooting as suggested, when I try to remotely debug I'm told "Error: connection timeout." However, I'm still able to adb shell and all the usual stuff, so I don't think it's a connectivity issue.

Have used this to log a bug, hopefully it's something easily resolvable because I'm currently resorting to using Opera.

Also had a look at the How to Contribute page, looks good. For Windows environments, are there any recommended virtual machine environments to utilise (eg VMWare, VirtualBox etc), which don't have a massive footprint?