Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

tried to open website but couln't open now wont open home page

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

tried to open link to website and all I got was a frame and blank page. Shutdown and now homepage is now just a frame with black page. have uninstalled and re-installed but just the same.

tried to open link to website and all I got was a frame and blank page. Shutdown and now homepage is now just a frame with black page. have uninstalled and re-installed but just the same.

Chosen solution

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Read this answer in context 👍 1

All Replies (2)

more options

hello, can you take a screenshot of your problem and attach it here in the reply box, so that we can assist you better. see: How do I create a screenshot of my problem?


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


How to set the home page

more options

Chosen Solution

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.