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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by philipp

kley
kley
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Hi!

My firefox doesn't start anymore since yesterday... I think the latest update for windows was a security update (KB890830).

Here is the error message when I want to start Firefeox:

AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2778 AdapterSubsysID: 18df103c AdapterVendorID: 0x8086 AvailablePageFile: 13606526976 AvailablePhysicalMemory: 5392269312 AvailableVirtualMemory: 4064002048 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 40960000 BreakpadReserveSize: 41943040 BuildID: 20140923175406 CrashTime: 1413268206 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1412239146 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 18df103c, AdapterDriverVersion: 8.15.10.2778

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 15 StartupTime: 1413268203 SystemMemoryUsePercentage: 36 Throttleable: 1 TotalPageFile: 16891789312 TotalPhysicalMemory: 8446849024 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 32.0.3 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD-Tcpip [UDP/IP] : 2 : 2 :  
MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD-Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP-TCP-Dienstanbieter : 2 : 1 :  
RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP-UDP-Dienstanbieter : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: de

Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.


And the crash id: bp-acba622d-15fd-4e95-bb11-9e06e2141014

hope someone can help me...

Thanks in advance

Hi! My firefox doesn't start anymore since yesterday... I think the latest update for windows was a security update (KB890830). Here is the error message when I want to start Firefeox: AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2778 AdapterSubsysID: 18df103c AdapterVendorID: 0x8086 AvailablePageFile: 13606526976 AvailablePhysicalMemory: 5392269312 AvailableVirtualMemory: 4064002048 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 40960000 BreakpadReserveSize: 41943040 BuildID: 20140923175406 CrashTime: 1413268206 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1412239146 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 18df103c, AdapterDriverVersion: 8.15.10.2778 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 15 StartupTime: 1413268203 SystemMemoryUsePercentage: 36 Throttleable: 1 TotalPageFile: 16891789312 TotalPhysicalMemory: 8446849024 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 32.0.3 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [UDP/IP] : 2 : 2 : MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-TCP-Dienstanbieter : 2 : 1 : RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP-UDP-Dienstanbieter : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: de Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes. And the crash id: bp-acba622d-15fd-4e95-bb11-9e06e2141014 hope someone can help me... Thanks in advance

All Replies (1)

philipp
philipp
  • Moderator
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thanks for reporting with your crash id. other affected users with the same crash signature have reported that it's solvable through a clean reinstall:

  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete the remains of the whole firefox program folder manually
  3. afterwards and try reinstalling the browser with a fresh copy from https://www.mozilla.org/firefox/all/