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My newly-installed TB disappeared from my Windows 8.1 64bit laptop. How can I prevent this happening again?

  • 6 replies
  • 2 have this problem
  • 128 views
  • Last reply by MaxineKL

MaxineKL
MaxineKL
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When I installed the new TB "portable" a few minutes ago, all seemed to be going well. I downloaded an accumulation of messages from my server and began setting up archive folders and filters. Suddenly, TB froze and then disappeared! When I clicked on the icon, I was presented with an empty, new, TB, and asked whether I wanted a new email address, etc, as I had been before (and refused). I've gone ahead and am downloading my messages into the "empty" TB, but how do I keep the content from disappearing again? I wonder if this is a glitch associated with the evil Windows 8.1. Any ideas? Thanks, MaxineKL in Canada who much prefers Tbird to Outlook

When I installed the new TB "portable" a few minutes ago, all seemed to be going well. I downloaded an accumulation of messages from my server and began setting up archive folders and filters. Suddenly, TB froze and then disappeared! When I clicked on the icon, I was presented with an empty, new, TB, and asked whether I wanted a new email address, etc, as I had been before (and refused). I've gone ahead and am downloading my messages into the "empty" TB, but how do I keep the content from disappearing again? I wonder if this is a glitch associated with the evil Windows 8.1. Any ideas? Thanks, MaxineKL in Canada who much prefers Tbird to Outlook

Chosen solution

The examples I have seen are Windows 8 simply rolling back to an earlier state when something goes wrong with the boot, and Thunderbirds gets rolled back to out of existence. Creating a restore point in Windows after you install Thunderbird might help.

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All Replies (6)

MaxineKL
MaxineKL Question owner
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P.s. I re-installed tb and now it's taking forever to download from my server and giving me messages that it's not compatible. Is this because my laptop is running windows 8.1 and not 8? 

compatable
Matt
Matt
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what is the message exactly?

MaxineKL
MaxineKL Question owner
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The compatibility problem has been solved (the security setting needed to be changed to SSL/TLS, which changed the port to 995, and the message no longer appears. Thanks. Meanwhile, I am just hoping that TB do

MaxineKL
MaxineKL Question owner
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The compatibility problem has been solved (the security setting needed to be changed to SSL/TLS, which changed the port to 995, and the message no longer appears. Thanks. Meanwhile, I am just hoping that content of TB doesn't up and disappear again without any warning or message. Have you any ideas about that problem?

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

The examples I have seen are Windows 8 simply rolling back to an earlier state when something goes wrong with the boot, and Thunderbirds gets rolled back to out of existence. Creating a restore point in Windows after you install Thunderbird might help.

MaxineKL
MaxineKL Question owner
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Restore point sounds like a good idea. Thanks, Maxine