Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox reset completely, attempted to restore old Firefox data, will not open saying that profile could not be loaded.

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

blakeburnsred
blakeburnsred
more options

Hello, When returning to my computer, I attempted to open Firefox and received a prompt to either start Firefox in safe mode or reset it. I tried safe mode at first then proceeded to reset it as well. Losing all of my add-ons/extensions/etc, I tried to solve the problem by restoring my profile with a folder that appeared on my desktop titled "Old Firefox Data". After following instructions to restore my profile, a window now pops up saying that my profile could not be loaded and Firefox just does not open at all. Is there anyway to recover my old profile? I tried following another suggested method but when searing for my profile through the files, it could not be found. Thank you!

Hello, When returning to my computer, I attempted to open Firefox and received a prompt to either start Firefox in safe mode or reset it. I tried safe mode at first then proceeded to reset it as well. Losing all of my add-ons/extensions/etc, I tried to solve the problem by restoring my profile with a folder that appeared on my desktop titled "Old Firefox Data". After following instructions to restore my profile, a window now pops up saying that my profile could not be loaded and Firefox just does not open at all. Is there anyway to recover my old profile? I tried following another suggested method but when searing for my profile through the files, it could not be found. Thank you!

All Replies (2)

FredMcD
FredMcD
more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Recovering important data from an old profile If you've had to create a new Firefox profile, this article will explain how to recover information like bookmarks, history and passwords from an old one.