Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot view any videos. Get a green screen instead.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Patzilla
Patzilla
more options

I've tried several sites (YouTube, Facebook, PlannedParrothood) and all of a sudden they have all stopped working in playing videos. I get a bright green screen throughout the entire video, but can hear the audio and can also see the thumbnail of the progress bar playing. I'm using version 31.0 on Windows 7Pro. Videos worked properly until today.

I've tried several sites (YouTube, Facebook, PlannedParrothood) and all of a sudden they have all stopped working in playing videos. I get a bright green screen throughout the entire video, but can hear the audio and can also see the thumbnail of the progress bar playing. I'm using version 31.0 on Windows 7Pro. Videos worked properly until today.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

and

  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cache; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cookies; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.