Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pictures not displaying in received email.

  • 1 reply
  • 17 have this problem
  • 2 views
  • Last reply by Onno Ekker

tvlegnd
tvlegnd
more options

I receive frequent emails from SweetJack.com. There are descriptions of their offers over gray blank boxes. I opened the same mail from Outlook.com's website and they display correctly. I am stumped.

I have a screenshot of the problem but don't know how to attach it to this message.

Thanks,

Bob

I receive frequent emails from SweetJack.com. There are descriptions of their offers over gray blank boxes. I opened the same mail from Outlook.com's website and they display correctly. I am stumped. I have a screenshot of the problem but don't know how to attach it to this message. Thanks, Bob

All Replies (1)

Onno Ekker
Onno Ekker
more options

You can check Tools -> Options -> Privacy -> Mail Content -> Exceptions to see if that user or website is listed as an exception.

It might also be a bug in Thunderbird, causing to not show these images. To check this, copy or move the message to one of your local folders and check if the images still don't display.