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how do i restore my email account - there is no back up

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by siles13

siles13
siles13
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I tried to backup to an external hard drive. It did not work. When I went to open thunderbird none of my messages or folders were there. How can I recover them.

I tried to backup to an external hard drive. It did not work. When I went to open thunderbird none of my messages or folders were there. How can I recover them.

Chosen solution

your interest was in what you did. It still is.

How did a setting in the profiles get changes in an attempt to backup data?

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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It did not work.

Please explain what exactly you did and what happened.

siles13
siles13 Question owner
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I found a solution. In the program files somehow the path had been altered to one of the other sub folders in the program files. Once I corrected the path the account was restored. Thank you for your interest in helping me resolve the problem

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

your interest was in what you did. It still is.

How did a setting in the profiles get changes in an attempt to backup data?

siles13
siles13 Question owner
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I can not answer how that happened. I have no idea.