Been using Firefox for 3 years on my iMac (OS 6.8) but , when setting up new gmail acct, it went dead and no clicking anywhere gets response. How reset this??
I tried user: support but clicking didn't start anything. Firefox is there as is my list of bookmarks, but it is dead. Safari and even Netscape are fine. Would resetting work? I ask this because no clicking anywhere does anything at all.
I tried user: support but clicking didn't start anything. Firefox is there as is my list of bookmarks, but it is dead. Safari and even Netscape are fine. Would resetting work? I ask this because no clicking anywhere does anything at all.
All Replies (1)
Did Firefox lock up? Freeze, slow down? Did you close it?
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.