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Firefox blocks sites certificate not trusted

  • 1 reply
  • 8 have this problem
  • 1 view
  • Last reply by philipp

andycruce
andycruce
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I reset firefox to try and cure a email printing issue where firefix was printing all emails in tiny font. After the reset firefox would not access sites like google because the certificate was not trusted. I tried turning off my security system - Norton - but that didn't correct the problem. I also reinstalled firefox but the problem persisted. Also made sure that I had the proper time set in the computer. I'm using IE to get my emails and access sites that firefox is blocking me from but would like to cure the firefox issue.

I reset firefox to try and cure a email printing issue where firefix was printing all emails in tiny font. After the reset firefox would not access sites like google because the certificate was not trusted. I tried turning off my security system - Norton - but that didn't correct the problem. I also reinstalled firefox but the problem persisted. Also made sure that I had the proper time set in the computer. I'm using IE to get my emails and access sites that firefox is blocking me from but would like to cure the firefox issue.

All Replies (1)

philipp
philipp
  • Moderator
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hello, a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do