BBC iplayer will only show a black screen - works OK on IE, Chrome & Safari.
Recently I have been unable to play BBC iplayer files/programs. I have tried reinstalling Flash but with no success. I've checked that I can play iplayer files in Safari, Chrome and in Internet Explorer and all do so without any problem. What's the reason and what's the solution?
Chosen solution
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
Read this answer in context 👍 1All Replies (6)
Please update Firefox.
I updated Firefox no later than 18th June to version 30.0
Chosen Solution
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
ishida0025; Please update Firefox.
Why tell him to update when he has the latest version?
SOLVED PROBLEM BBC streaming, iPlayer etc. would not play & kept demanding latest version of flash when it's already got latest version. My prob was caused by having an OLD VERSION of Shockwave Flash as well as a new one in my Firefox Browser Add-Ons , once I had removed the old version and reinstalled lastest Flash prob was solved. I did have to manually remove the old Add-Ons Shockwave file. I can put detailed instructions here if anybody would like the full process. My old Shockwave file was located in a prog called "Lightspark" which I uninstalled from my PC.
Modified by firefoxuseruk
That was a lot of work, well done.
Sometimes uninstalling programs leave things behind.
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